Cancellation & Refund Policy
At Hire Castles, we strive to make your booking experience simple and straightforward. Please read our policy carefully before making a booking.
1. Non-Refundable Payments
All payments made for bookings are non-refundable. Payments are secured to confirm your hire dates and allow us to prepare your inflatable or equipment for your event.
Exceptions:
2. Amendments, Cancellations, and Postponements
If you need to amend, cancel, or postpone your booking, this must be requested at least 48 hours before your booking. Requests made less than 48 hours before the booking cannot be accommodated.
3. How to Request Changes
To make any changes to your booking, please contact us via:
We will confirm any amendments, cancellations, or postponements in writing via email.
This policy ensures clarity and fairness for both parties while allowing us to plan your hire efficiently.