Privacy Policy

Company: Hire Castles
Officer: Mitchell Tooth

1. Introduction

Welcome to Hire Castles (“we,” “our,” or “us”).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, communicate with us, or use our services.

We act as a Data Controller for the personal data we process.
By using our website, you agree to this policy. Please read it carefully.

2. The Information We Collect

We collect and process personal data in accordance with the UK GDPR.

a. Personal Data

Information that can identify you directly or indirectly, such as:

  • Full name
  • Email address
  • Telephone number
  • Billing or delivery address
  • Company name (if applicable)
  • Payment information (processed securely via third-party providers)

b. Technical Data

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • How you use our website (pages visited, time on page, clicks, etc.)

c. Cookies

Our website uses cookies and similar technologies to enhance functionality and improve your experience.
You can manage cookie preferences through your browser settings or our cookie banner.

3. How We Use Your Data

We only use your personal data when the law allows us to.
We may process your data for the following purposes:

  • To provide and manage our services or bookings
  • To respond to your enquiries and communications
  • To process payments and issue invoices
  • To send important updates or information related to your account or services
  • To improve our website and customer experience
  • To comply with legal and regulatory obligations

Legal Bases for Processing

Under the UK GDPR, our lawful bases for processing include:

  • Contract: when processing is necessary to fulfil our agreement with you
  • Consent: when you have given clear consent for processing (e.g., newsletter subscriptions)
  • Legal obligation: to comply with the law
  • Legitimate interests: for business purposes that do not override your rights

4. Sharing Your Information

We will never sell your personal data.
We may share your data with trusted third parties where necessary, such as:

  • Payment processors
  • Website hosting and IT support providers
  • Professional advisers (accountants, lawyers, etc.)
  • Delivery or logistics partners

All third parties are required to process your information securely and in accordance with UK data protection laws.

5. International Transfers

If we transfer your data outside the UK, we ensure it receives an adequate level of protection through:

  • UK adequacy regulations, or
  • Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

6. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
When data is no longer needed, we securely delete or anonymise it.

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Right of access – request a copy of your personal data.
  • Right to rectification – correct inaccurate or incomplete data.
  • Right to erasure – request deletion of your data (“right to be forgotten”).
  • Right to restrict processing – limit how we use your data.
  • Right to data portability – receive your data in a structured, machine-readable format.
  • Right to object – object to processing based on legitimate interests or direct marketing.
  • Right to withdraw consent – where consent is the lawful basis of processing.

To exercise any of these rights, contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
📍 Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
🌐 https://ico.org.uk

8. Data Security

We take appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or disclosure of your personal data.
However, please note that no method of internet transmission is completely secure.

9. Updates to This Privacy Policy

We may update this policy from time to time to reflect legal or operational changes.
The latest version will always be posted on our website.

10. Contact Us

If you have any questions or wish to exercise your rights, please contact:

Hire Castles
Attn: Mitchell Tooth, Company Officer
📧 info@hirecastles.co.uk